FAQ

FAQ2

How much does it cost for an appointment?
There is no charge for an appointment with our Occupational Therapist or Benefits Adviser. If you need our Occupational Therapist to write a report, e.g. to aid with a charity funding request, then there would be a charge for this. The cost would be discussed before the report was written, and can often be claimed back from the organisation requesting it.
Why do I need to make an appointment?

Equipment: An appointment is necessary to ensure that our Occupational Therapist is available to do the assessment, and to make sure we have suitable equipment here for your needs. Appointments last 45 minutes, and are very thorough, so unfortunately it is not possible to see clients who have not booked in advance.

Benefits: An appointment is necessary to ensure that our Benefits Adviser is available. Appointments can often last 2-3 hours, and are very thorough, so unfortunately it is not possible to see clients who have not booked in advance.

If I don’t want to see your Occupational Therapist, can I just look around?

Our appointments are all private and confidential, so unfortunately we cannot allow members of the public to look around the centre while assessments are taking place. If the Occupational Therapist is not here, then the doors to the assessment rooms are kept locked, to prevent any accidents/injuries which could be caused by people trying items which are unsuitable for their needs.

Why do I need to tell you my medical condition?

Equipment: Having this information allows our Occupational Therapist to prepare for the assessment beforehand, and give the most accurate advice during the appointment. If you do not feel comfortable telling reception then please just say, and we will arrange for our OT to phone you to discuss it privately.

Benefits: Our Benefits Adviser needs to have a full understanding of your medical condition to be able to give you the correct advice, and to help fill in claim forms successfully.

For further information about our privacy policy, click here.

What do I need to bring to my appointment?

Equipment: It is useful to bring any portable mobility aids you currently use, especially walking aids. It is also helpful to bring any relevant paperwork, e.g. hospital letters.

Benefits: Please bring all paperwork, including the forms which need filling in, and any supporting evidence.

Can I make an appointment to look around without my friend/relative who needs the assessment?

It is always best if the person who will be using the equipment comes for the assessment, as it is much harder to give accurate advice in their absence. We understand however that this is not always possible, so we are happy to make appointments for relatives/carers on their own in these circumstances.

Can you visit me or my friend/relative at home?

Equipment and Benefits: Unfortunately this is not something we can offer. Home visits take much more time than an appointment at the centre, which means we would not be able to see as many people in a day.

Equipment: It is also not possible to transport all of the equipment here into somebody’s home for assessment, so the full range of options could not be demonstrated. If a home assessment is needed then Adult Social Care should be able to arrange this for you. Wiltshire – 0300 456 0111, BaNES – 01225 396000.

I’m hoping to try out a very specific item, do you have it there?

We have a very large range of equipment here at the ILC, so chances are that we do have what you’re looking for. If not, then with enough notice, we can often get hold of the product in time for the appointment.

Can I be assessed in more than one area?

Each appointment generally covers one area, e.g. bathrooms, kitchens, bedrooms. This is to ensure there is enough time to complete the assessment fully. If there are a lot of areas you need advice on, or you’re travelling a long way and won’t be able to book a return visit, we can sometimes offer a double length appointment if we know this in advance.

Do you advise on anything to help with hearing/vision problems?

Our focus is more on the mobility side of things, so information on hearing/vision aids is much more limited. You can speak to the Hearing & Vision team in Devizes on 01380 725201, or in Bristol on 01225 395331.

I live in Somerset, can I make an appointment?

We would love to help, but unfortunately we only get funding to advise people living in Wiltshire and BaNES. You can click to see a list of other Independent Living Centres here.

What if I don’t live in Wiltshire/BaNES but my friend/relative does?

If the person who needs the assessment lives in our catchment area, then we are happy to liaise with relatives/carers who live elsewhere in the country.

If someone living in Wiltshire/BaNES makes an enquiry on behalf of someone living outside of the catchment area, then we may be limited in the information we can give, depending on the exact nature of the advice needed.

Will you provide us with the equipment we need?

We are unable to provide any equipment for free, and only have a limited selection of items in our shop. After your appointment we will give you all the information needed to purchase the equipment yourself, including specific measurements and a list of stockists. If you are looking to have equipment provided for you, this would be done by Adult Social Care (if eligible). Wiltshire – 0300 456 0111, BaNES – 01225 396000.

What if I need benefits advice but the ILC is fully booked?

Please click here to see a list of other local organisations offering benefits advice. If you phone the number on your paperwork you may be granted an extension of the due date, which might allow enough time for an appointment to become available, either at the ILC or one of the other organisations.