My Story

My Story

Here at the ILC we see so many clients with various medical conditions and different areas of need that no two appointments are ever the same. To showcase some of the many ways our service has helped people, we would like to share some stories below. These stories are written by real clients in their own words, and are posted with their consent. We really appreciate the time our visitors have taken to write us such detailed narratives.

Submitting your own story
If you have had an assessment with us and would like to share your story, please email us at We would be happy to publish your story anonymously if you would prefer not to use your real name.
“My Powerchair Appointment” – Sue Cutler
I am writing to thank you in respect of my recent visit with you regarding a motorised wheelchair.
From my initial inquiry to meeting with Christine to completion of my purchase from the supplier, the whole process was seamless and stress free. It was wonderful to have her professional and unbiased input which enabled to me make the right choice. It was a relief to be in a non pressured situation and also helped me from making an expensive mistake.
I would like to thank all involved  and rest assured I have been singing your praises to everyone I meet. I was unaware of the extent of the services you provide and I hope more people can be informed and can benefit from your excellent service.
“My ILC Appointment” – Jan & Keith

Many thanks for all the information you have kindly provided.  We were amazed to see the amount of equipment and more importantly the depth of knowledge that you provided on our visit.  Your facility is so important to members of the public who are needing help and guidance with disability products to make life easier but have no way of gaining this information by using a website or visiting the many disability shops in and around towns.  We need impartial and genuine guidance and advice from someone with a depth of knowledge such as yourself.  It was also enlightening to be made aware of the help and support that is available to us through local services that we simply were not aware of.  Myself along with many other members of the general public really hope that you don’t stop your wonderful work because of budget cuts – where would we go for such valuable information?

“My Scooter Assessment” – Christine M
Thank you so much for your help and guidance at my assessment last week, I am so pleased that I came to see you before I went off and bought a scooter! Thankfully I had the assessment and am now thinking of purchasing a powerchair instead.
I received the brochures that Julie kindly sent me and also a Grant Information Sheet which I am going to study.

I am hoping to visit Mobility Works in Westbury soon to sort out a powerchair with the modifications that you have recommended. I am hiring a scooter temporarily, I love it so as it has changed my life and given me some independence back.

I had a lovely afternoon and so did my friend as she picked up a few points for her husband too. The ILC is a wonderful facility right on our doorstep that people need to know about for advice before spending out on large items such as scooters powerchairs etc.
“My New Rollator” – Sheila Lunn

We both want to say a big thank you to Lindsay and Julie (OT) for all the help you gave us yesterday when we came to look at a walker. Julie was so kind and patient showing us different models and also other aids for independent living. It was invaluable in helping us make a decision about what we needed.

I am getting on really well with the walker, we went to the playing field in the village yesterday afternoon, it was so much easier walking with the new walker, there was no problem walking on the grass at all, we walked across to a seat I haven’t been able to walk to for several months. I know I’ll soon be able to walk around the field as we used to, it’s so lovely starting to feel independent and able to do things again! My husband took a photo of me with the walker and we sent it to our family, our grandson who is 8, wanted to know if he could have a walk with it when they come to see us next!

Thank you both again for everything you did for us yesterday, Julie did say we could come and look at other things to help me in the future if we’d like to so we’ll certainly keep that in mind. The walker has truly made a big difference to my independence, it is so much easier for me walking now!

A big thank you again!
“My Self-Propelled Wheelchair Assessment” – Sophie Moss

I heard about the ILC from my Occupational Therapist at the Mineral Water Hospital ‘Min’ (RNHRD, Bath), and have been in touch on and off over the past few years.

Most recently I got back in touch to get advice about being assessed for an NHS self-propelled wheelchair. I have a wide range of health conditions that vary in intensity and which impact my ability to function on a daily basis. I struggle with my mobility due to chronic pain and fatigue caused by fibromyalgia, chronic back pain, severe degenerative spinal disc disease and osteoarthritis.  I currently use walking sticks and a mobility scooter, because I find walking and standing painful and fatiguing. However, my needs are changing, and I want to remain as active and independent as possible. Using a self-propelled wheelchair will enable me to remain physically active and access areas where I can’t use the mobility scooter.

Christine Bott, Senior OT, has been fantastic! I often feel at times like I am a fraud, or have imposter syndrome, in that I have hidden disabilities that are not obvious to people. I am not a paraplegic, or an amputee, so I struggle to come to terms with needing mobility aids, and I worry about what other people may think of me. Christine has been very reassuring on this point and non-judgemental, I feel validated by her as a very experienced healthcare professional.

Christine assessed me for a self-propelled wheelchair and sent the forms off to the NHS Wheelchair Service for their approval. She showed me what an NHS wheelchair is like, and also brought in an independent provider to allow me the opportunity to try out a range of prescription self-propelled wheelchairs that are lighter weight for more active users.

The advantages of coming to the ILC is that I was given plenty of time to ask questions, be assessed and try out equipment. There was no pressure to purchase equipment. I was given the pros and cons of different options e.g. NHS wheelchair or paying privately for lighter weight one.

I have gained more knowledge about the world of wheelchairs! I never knew how vast and complex they are and there all sorts of things to consider such as, weight, being measured in a chair to get the fit right, adjustable back supports, cambered wheels etc, and that’s before colour! So my advice learning from previous experience, is that buying off the peg without being properly assessed can lead to problems. It’s worth the time and effort to get it right, just like buying a new car.

“My Mum’s Kitchen Assessment” – Anonymous

Mum and I visited the ILC to seek help with eating and drinking aids because mum’s hand dexterity has been reducing. She did not feel confident picking up a mug and drinking from it and often spilling her drink, which upsets her. Also, mum had difficulty using cutlery, and often just used a spoon, which limited the range of food available for her meals. I found I was just not bothering to give her certain foods. We had found the best possible crockery and cutlery we had at home, but felt there could be better options.

We visited Christine at the ILC, who spent time with us suggesting different types of plates, cups and cutlery, and mum could try them to see what works best for us. Christine gave me the names of the chosen items and where to buy them.

The items were generally available in local mobility retail shops and on the internet, so I was able to order them and have them delivered within days.

The mug was an instant success! The plate took a few days to get used to, mainly to figure out where to position the dish lip, and the cutlery took a bit longer for mum to get used to holding. But all 3 items have made a great difference, and successfully reduced the number of spills. Thank you.

“My Open Day Visit” – Sharon Pond

I visited the ILC during one of their open days as I thought it would be a nice day out for my 90-year old dad (they had entertainment and refreshments as well as tours) and give me a chance to think about some of the things I might need for my future too. We had a lovely time – we both enjoyed the assistance dog demonstration, especially watching him take clothes out of the washing machine, and dad won a family ticket to the Larmer Tree Gardens in the raffle.

When it came to the tour of the centre, we joined a small group and the Occupational Therapist showed us around the building and gave a detailed talk about what happens during appointments, with plenty of examples of how different the pieces of equipment are, and how there are no “one size fits all” options.

I had been especially looking forward to seeing the walk-in bath, as I’d had my heart set on one of these as a “treat” for myself as I got older. I’m so glad I was able to see it demonstrated by the Occupational Therapist though before I’d actually wasted my money on buying one, as much to my surprise I found that it wouldn’t have been suitable for me at all. I’d completely neglected to think about the fact that you can’t open the door while you’re in the bath, so you have to sit inside and wait for it to fill up, and then stay seated getting cold as you wait for the water to drain away afterwards! I don’t know what would happen if there was an emergency and I needed to get out while it was full…

Since my visit I’ve “treated myself” to a lovely walk-in shower instead, and I definitely made the right decision. There’s always the option to add a chair which pulls down from the wall in the future as well, but hopefully I won’t need that for many years yet.

If I hadn’t come to the open day then I probably wouldn’t have considered making an appointment to look at the walk-in baths, as it didn’t even cross my mind that they wouldn’t be suitable. The visit was therefore a really valuable experience for me, and the ILC is now the first place I’d contact for any similar advice, even if I didn’t think I needed it!

More stories to follow…